Return & Refund Policy
1. Eligibility for Returns and Full Refunds
We accept returns for unused and unopened products within 14 days of the purchase date from dakaofficialstore.com. All returned items must be in their original packaging with intact labels and accessories. Proof of purchase (order confirmation from dakaofficialstore.com) is required for all return requests.
We accept returns for unused and unopened products within 14 days of the purchase date from dakaofficialstore.com. All returned items must be in their original packaging with intact labels and accessories. Proof of purchase (order confirmation from dakaofficialstore.com) is required for all return requests.
2. Non-Refundable Items
- Products that have been used, damaged, or altered by the customer
- Personalized or custom-ordered items
- Free promotional gifts
3. Refund Process
- Contact our customer service team at support@dakaofficialstore.com with your order number and reason for return
- Receive return authorization and shipping instructions
- Ship items back using a trackable method (customer responsible for return shipping costs)
- Our team inspects returned items within 3-5 business days of receipt
- Refunds are processed to the original payment method within 7-10 business days of approval
4. Damaged or Defective Products
If you receive a damaged or defective product from dakaofficialstore.com, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement shipment at no additional cost or provide a full refund.
If you receive a damaged or defective product from dakaofficialstore.com, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement shipment at no additional cost or provide a full refund.